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      Whether it's improving existing features or developing community ideas, we are always looking for ways to enhance your experience.

           

      Troubleshooting

      • Audio: Please check the volume control within the player. The volume settings are being saved locally and will be available for all videos. And please also consider that WTS does not support audio.
      • Video on Demand does not work on Safari: Please set "Preferences" -> "Privacy" -> "Block cookies" to "Never",
      • Connectivity: Please make sure you are using a wired connection either in the office or via VPN. WTS and wireless connections are not supported.
      • Adobe Flash Player: You need to have Adobe Flash Player version 10.1 or higher installed. You can download the most recent version of Adobe Flash Player here.
      • Javascript: Javascript needs to be enabled for the current security zone (Intranet). In the Internet Explorer settings, go to Security -> Custom Level -> Scripting -> Active scripting and enable this feature. In the Firefox settings, go to the tab Content and set the checkbox Enable JavaScript.
      • Proxy Settings: (Within SAP Network) You need to have the automatic proxy configuration script configured to "http://proxy:8083".
      • Quality: If you are experiencing quality issues, please make sure your computer has resources available. Therefore close all other computing intensive applications as well as the browser and reopen the browser with only one active tab. If this does not help, try to restart the computer to also close applications that are possibly running in the background.